Why is my temperature gauge fluctuating on the controller?

The ionmat is designed to heat up to the selected temperature, once it has reached the temperature you selected the ionmat will stop heating causing the mat to drop 5 degrees, then it will heat back up again. Constantly fluctuating around the selected temperature this feature was added to the ionmat to help get longer life out of your ionmat over the long term.

How long has the IonMat been in use?

The ionmat technology has been in use since 1997, NASA had the technology patent since the 1960’s and it became public domain in 1997. A similar device that was very hard to use was only available to cancer institutes and was sold for $500,000. Now we can have this technology in our very own home at a low cost.


Do the ionmats come with warranty and what if it stops working?

Ionmat believe in the quality of products they supply which is why all products sold come with a manufacturer’s 12 months warranty.  For the lifetime of you owning your  ionmat you will have the option to trade in your ionmat for 30% of its original purchase price towards the purchase of a new ionmat product of your choice.


How long after I place my order will I receive my products?

Your order will be processed immediately once payment has been confirmed, allowing up to 3 weeks for your order to get to your physical address, in most cases you will receive it within 7 days via Australia post. We cannot deliver to a post office box, Shipping address must be a physical address and billing and shipping address must be the same at time of order. You will be required to sign on delivery.


Do you ship internationally?

Ionmat is a Australian owned and operated business that is only supplying products Australia wide for the time being.


Do I need to purchase a distributor kit to become a distributor of your products?

ionmat requires all new distributors to pay a onetime registration fee of $59.95AUD to be a distributor of their products.  No personal product purchases are required to make use of the member’s compensation plan.



Can I put it on top of my bed? Can I put it on my coach? On the floor? On a chair?

Yes, many people put their ionmats on top of their beds on a regular mattress. You can put it under your sheet to integrate it into your bed. Some people place it on one side of the bed so they can alternate between the ionmat side and the regular mattress. You can also lay the ionMat on the couch or on the floor. If you want to place it into a chair, the ionmat traveller is the best option, because the bigger sizes are designed to lay flat, but the Mini ionmat can bend. Put natural fabric blanket in between the ionmat and mattress.


Can you put anything on top of the ionmat or will this disrupt the benefits?

You can put anything that is a natural fiber on the ionmat. For example a cotton feather bed, sheep skin, cotton sheets, wool blankets, flannel fabric etc. This does not lessen the effects of the ionmat. Synthetic fibers such as polyester or foam toppers are not recommended as they can block some of the beneficial far infrared energy from penetrating your body. Synthetic fibers can also counteract and neutralize the negative ions emitted in the ionmat.


Can I wash the cotton pad cover?

Yes, the white cotton cover is washable. You may additionally cover the ionmat  with a cotton sheet or a towel when you use higher temperature settings.


Can I use it more than once a day?

Yes, you may use it many times throughout the day. Some people enjoy using it 15 minutes every few hours. It is safe to use for extended amounts of time. It is important to ease into it, listen to your body, and drink lots of water because your body will be detoxifying during the process.


Is it ok for my animals to go on it?

Yes, animals love the ionmat. If they are going to be on it for long periods of time, be sure to keep the settings on the low temperature settings for example 30 to 40 degrees, as it can be difficult to monitor their hydration on the higher levels. If you are using it therapeutically for an animal and want them to be on the higher settings, consider using an oral syringe to get extra water into them during the process.


What setting should I put it on for first time users?

The lower settings of 35 to 45 degrees are a nice first time experience. It is good to gauge how warm would be enjoyable and select your settings accordingly as you select higher settings you are choosing how much far infrared warmth you’d enjoy. The higher temperatures 45 to 70 degrees are often used to detoxify and sweat.


Does it emit harmful EMFs? Is it like an electric blanket?

Electro-magnetic frequencies naturally exist in many things, even infrared rays. What makes an EMF harmful is when the hertz level is less than one million. The infrared ray is 20 billion hertz, which is not harmful. Since the ionmat is an electrical device, the manufacturer incorporated a feature into the mats that clear any EMFs. Just press the EMF button on the top left of the controller once you have turned it on. Nasa discovered how to create far Infrared material so that the astronauts could utilize the reflection of their own body heat to reflect with the ceramic kurare super fiber with Dc pulses. This proved effective in keeping the astronauts healthy, safe and warm in space. They released their patent to the public and we use that technique to generate far Infrared rays.


How long can I lay on it? How long is it safe to use it for?

You may safely lie on it indefinitely as long as you are well hydrated and keeping your head on a pillow (the amethyst/tourmaline pillow is recommended).


It is best to start off slow (10 minutes to a half hour) on LOW temperature settings for a couple days and work your way up to 1 hour + on the mid-range settings 45 to 55 degrees. Eventually you may choose to sleep all night on the ionmat on a low temperature setting 30 to 40 degrees. (If you fall asleep on the ionmat on a higher temperature, you will likely wake up in a sweat, which can be uncomfortable, so best to keep it on the low temperature if you will be on it long-term.) There is no limit to how long you can be on the ionmat on the low temperature settings. Treat the higher settings  as you would a sauna, being sure to drink lots of water and limit your time to 1 – 1.5 hours at a time since this setting usually stimulates a lot of sweating and detoxification.

It is generally recommended to do the high settings once a day, but for deeper therapeutic uses, you may use it 3 -4 times a day in 1 hour intervals.

Please note: We recommend anyone with difficulty moving or changing positions while seated or in bed to use the ionmat with low heat only (30 to 40 degrees) only, for no more than 12 hours per day. Persons with generally poor health or weakness, paralysis, injuries or illnesses that requires bed rest or wheelchair use, sedation, or coma are more at risk for bedsores (pressure sores).


Can we combine it with other healing treatments?

ionmat compliments many other modalities. Massages on the ionmat are astounding. The ionmat is also a great compliment to acupuncture, chiropractic, facials, manicures, pedicures, dentistry, energy healing, reiki, pain clinic, Zen chi etc.


Is it ok for my kids to go on it?

It is wonderful for kids. It can really settle down and soothe a cranky child. It’s best to keep them on the low temperature settings , and there is no limit to how long they can be on it. Be aware of not letting them sleep directly on it without a pillow for more than 15 minutes or so to avoid overheating the head. Encourage them to drink extra water to ensure they are hydrated.


Does the ionmat traveller work the same as the larger ionmats? Can I get the same benefits?

Yes, the ionmat traveller  has exactly the same settings as the bigger ionmats. You can get the same benefits. The main advantage of the larger models is that they will cover the entire body and they have a larger output of infrared and negative ion properties due to the size difference which may be useful for certain therapeutic purposes. The ionmat traveller and the ionmat Belt are both great for using around the home or office, on localized areas of the body and great when used with the full body size ionmats. I like to lay on the full body sized ionmat with a belt across my chest or stomach for example.


Is it ok to put it on the high setting the first time I use it?

Many people think highest is best. This is not the case with the ionmats. Starting lower range temperature is a gentle way to begin exploring the benefits of the ionmat. If you feel anxious on the ionmat or experience a healing crisis please note that is normal, but it may be best to take a break from the ionmat for a day or two and drink lots of water  so you can rehydrate.


Can more than one person go on it at one time?

Yes, you may share the ionmat with others and with pets too. The queen or king size is ideal for sharing the ionmat with your friend.


How do I avoid getting dehydrated while on the ionmat?

Ideally, drink a big glass of distilled water before. Regular water is ok too. Sip water during your session and drink extra water after your session.


Can I sleep on it?

Yes, you can. Many people enjoy sleeping on the low settings and the timer on the ionmat will automatically turn off after 8 hours.


Is it ok to check as luggage on a plane?

Yes, the ionmat traveller and accessory pillow is ideal and  weighs under most airline weight requirements so you may check it in without an over-weight charge. The ionmat will also work as a carry-on, I highly recommend carry-on to avoid any damage to the ionmat in check-in. Using the ionmat is a wonderful way to avoid jet lag.


Do the crystals hold the energy of the users? If so, how can I clear the energy?

The far infrared rays are pumping through the crystals. This ensures that energy is not stagnating on the ionmat. If many people have used it you can turn it on high for 15 minutes to clear the energy and to sanitize your ionmat.